Our customer is in need of a customer service/sales officer to join it's dynamic team.
This position is responsible for providing service to the customer base of Matexsco Global
and its clients. MGESL was established with the motive of tackling electrical needs & contributing to the stability of power supply in homes, industries & the country at large. The ideal candidate must excel in a dynamic, troth oriented, team environment. This Organization is committed to providing outstanding customer service, and this individual must personify this attitude.
What You Will Do
Field incoming customer service calls, assuming responsibility to resolve
Customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Source for new customers and resolve customer issues
Provide price quotes to prospective customers
Follow up with customers to attain required account information
Initiate collection activity on past due accounts
Respond to emailed customer inquiries with factually and grammatically correct
written communications
Serve as a customer advocate while adhering to all regulatory requirements and
company policies associated with the role
Track performance against targets
Skills & Abilities
Outstanding phone etiquette and polished communication skills (written and
verbal)
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high quality customer service
Strong quantitative, analytical, and problem solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Solid data entry skills
Effective in the use of the Internet
Comfortable in a fast paced environment where change is commonplace
Qualifications & Experience
Minimum of 2 year of experience in an inbound call center environment, with
customer care experience strongly preferred
Experience within the retail electricity market strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred
Our client is looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.
Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes.
Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.
What You Will Do
Manage all accounting transactions
Prepare budget forecasts
Publish financial statements in time
Handle monthly, quarterly and annual closings
Reconcile accounts payable and receivable
Ensure timely bank payments
Compute taxes and prepare tax returns
Manage balance sheets and profit/loss statements
Report on the company’s financial health and liquidity
Audit financial transactions and documents
Reinforce financial data confidentiality and conduct database backups when necessary
Comply with financial policies and regulations
Requirements
Work experience of between 6 to 8 years as an Accountant
Excellent knowledge of accounting regulations and procedures
Hands-on experience with accounting software
Advanced MS Excel skills including
Experience with general ledger functions
Strong attention to detail and good analytical skills
BSc in Accounting, Finance or relevant degree
Additional certification (ICAN,CPA or CMA) is a plus
We are looking for a competent Recruitment Specialist to assist our clients in finding the best people to staff their business. You’ll attract candidates, screen them and match them to appropriate positions. Creating recruiting strategies and building relationships are very important duties as well.
Recruitment consultants have the skills of salespeople and headhunters. They possess sound judgement and communication aptitude. If you also have strong ethics and a collaborative spirit, we want to meet you.
Responsibilities
Find clients and foster long-term relationships
Understand client requirements
Employ recruiting methods to attract candidates (e.g. job advertising)
Evaluate resumes and applications
Source candidates using databases, social media etc.
Assume responsibility of pre-interview screening
Match the most suitable candidates to different positions
Create relationships with job seekers and provide advice
Facilitate and finalise agreements between candidate and employer
Requirements
Proven experience as recruitment specialist, HR consultant or similar position
Understanding of sourcing and recruiting techniques
