Overview
Our client, a specialist in proactive customer engagement and customer experience management within the Consulting sector, seeks to urgently hire a Head, Quality Management
Responsibilities
• Demonstrate the practical applicability of Six Sigma Quality and Training to Telecom processes by driving results.
• Drive six sigma cultural change among the middle & lower management.
• Drive measurable hi-potential Revenue projects.
• Mentor hi-potential projects to Train, mentor & groom available Talents.
• Facilitate Process Rationalization (Knowledge of the tools of Six Sigma).
• Identify and facilitate process improvement opportunities through Cycle Time, TAT, Quality and Productivity analysis.
Qualifications/Experience/Skills
• Bsc / Post Graduate • 6-8 years’ experience in same role
• Good Exposure to Training, Mentoring and Quality Processes.
• Should, be Six Sigma Trained / Certified with Training Experience.
• Should, have experience in Process Excellence Initiatives.
• Exposure to process improvement, project certifications.
• Exposure to Training Techniques would be an added advantage.
