This is a pure account management position, it is focussed on taking on and manage a portfolio of transporters account.
Your responsibility is to effectively manage and retain each transporter and customer maximising on opportunities, whilst nurturing each accounts requirement.
We are solely looking for candidates who have the ability to relate well with the duo so as to ensure their long-term relationship and satisfaction
You just must have prior account management experience from within the transport industry.
Relationship management skills is the key to this role. Having an ability to work to deadlines and provide exceptional service to your key account clients is most essential.
We are looking for dynamic and driven professionals who are looking to advance their careers, be part of a team environment and engage in a collaborative, fun and hardworking company culture.
We are hiring for the position of a sales executive who would promote our services to companies and negotiate contracts with the aim to get them to sign unto our recruitment packages and also meet set targets.
What You Will Do
Organizing sales visits
Establishing new business by getting companies to sign up to our HR packages
Our customer is in need of a customer service/sales officer to join it's dynamic team.
This position is responsible for providing service to the customer base of Matexsco Global
and its clients. MGESL was established with the motive of tackling electrical needs & contributing to the stability of power supply in homes, industries & the country at large. The ideal candidate must excel in a dynamic, troth oriented, team environment. This Organization is committed to providing outstanding customer service, and this individual must personify this attitude.
What You Will Do
Field incoming customer service calls, assuming responsibility to resolve
Customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Source for new customers and resolve customer issues
Provide price quotes to prospective customers
Follow up with customers to attain required account information
Initiate collection activity on past due accounts
Respond to emailed customer inquiries with factually and grammatically correct
Serve as a customer advocate while adhering to all regulatory requirements and
company policies associated with the role
Track performance against targets
Skills & Abilities
Outstanding phone etiquette and polished communication skills (written and
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high quality customer service
Strong quantitative, analytical, and problem solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Solid data entry skills
Effective in the use of the Internet
Comfortable in a fast paced environment where change is commonplace
Qualifications & Experience
Minimum of 2 year of experience in an inbound call center environment, with
customer care experience strongly preferred
Experience within the retail electricity market strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred
Our customer is in need of an administrative manager to join it’s dynamic team.
Our client is looking for an experienced Administration Manager to supervise daily support operations of Matexsco Global and plan the most efficient administrative procedures. MGESL was established with the motive of tackling electrical needs & contributing to the stability of power supply in homes, industries & the country at large. You will lead a team of professionals to complete a range of administrative duties in different departments.
A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.
The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
Monitor costs and expenses to assist in budget preparation
Oversee facilities services, maintenance activities and fieldpersons (e.g electricians)
Organize and supervise other office activities
Ensure operations adhere to policies and regulations
Keep abreast with all organizational changes and business developments
Proven experience as administrative manager
In-depth understanding of office management procedures and departmental and policies
Familiarity with financial and facilities management principles
Proficient in MS Office
An analytical mind with problem-solving skills
Excellent organizational and multitasking abilities
A team player with leadership and people management skills
BSc/BA in business administration or relative field
We are hiring for the position of a Business Development Officers in the real estatesector to sell lands and properties to clients and use their skill to convince them to buy. The sales executives would be required to use their knowledge of the local property market and their experience of property pricing to find land and homes that match our clients’ needs.
What You Will Do
Sell, Sell and Sell Land and Houses
Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams
Qualification we seek
Proven experience as a Land/Real Estate Business Development Executive or relevant role
Proficiency in English
Excellent knowledge of MS Office
Hands-on experience with CRM software is a plus
Thorough understanding of marketing and negotiating techniques
Our client is looking for a professional Cook to prepare delicious meals according to menu. You will cook dishes that will delight their taste and timely delivery.
An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important.
Set up workstations with all needed ingredients and cooking equipment
Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
Cook food in various utensils or grillers
Check food while cooking to stir or turn
Ensure great presentation by dressing dishes before they are served
Keep a sanitized and orderly environment in the kitchen
Ensure all food and other items are stored properly
Check quality of ingredients
Monitor stock and place orders when there are shortages
Proven experience as cook
Experience in using cutting tools, cookware and bakeware
Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
Ability to follow all sanitation procedures
Ability to work in a team
Very good communication skills
Excellent physical condition and stamina
High school diploma or equivalent; Diploma from a culinary school will be an advantage
Our client is looking for a Cashier to manage all transactions with customers accurately and efficiently in a top supermarket in Abuja.
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.
Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
Work experience as a retail cashier or in a similar role in sales
Basic PC knowledge
Familiarity with electronic equipment, like cash register and POS
Our client, a specialist in proactive customer engagement and customer experience management within the Consulting sector, seeks to urgently hire a Head, Quality Management
• Demonstrate the practical applicability of Six Sigma Quality and Training to Telecom processes by driving results.
• Drive six sigma cultural change among the middle & lower management.
• Drive measurable hi-potential Revenue projects.
• Mentor hi-potential projects to Train, mentor & groom available Talents.
• Facilitate Process Rationalization (Knowledge of the tools of Six Sigma).
• Identify and facilitate process improvement opportunities through Cycle Time, TAT, Quality and Productivity analysis.
• Bsc / Post Graduate • 6-8 years’ experience in same role
• Good Exposure to Training, Mentoring and Quality Processes.
• Should, be Six Sigma Trained / Certified with Training Experience.
• Should, have experience in Process Excellence Initiatives.
• Exposure to process improvement, project certifications.
• Exposure to Training Techniques would be an added advantage.
The Director, Trade and Investment will be responsible for setting up and managing the
activities of the International Trade and Investment Desk. The successful candidate will
work alongside the Head of Membership Services to implement new tools to increase
leads and revenue.
A Bachelor’s degree in any numerate or social sciences, MBA is an added advantage
• Minimum of Seven (7) years’ work experience in a trade or investment role
• A background in trade finance and international trade
• Excellent research capabilities
• Proficient in the use of IT tools
• Should have the ability to drive, meet and exceed set KPIs
• Excellent communication and presentation skills
• Organization, Negotiation and leadership skills
In fulfilling his or her responsibilities, the successful Candidate will:
• Increase revenue through the development of cross-border trade services
• Provide support to clients and members through the provision of practical and technical advice
relating to international trade and high-level service delivery including trade missions and
• Manage and oversee the delivery and KPI’s of trade service team
• Manage members effectively to ensure retention and growth
• Manage special projects in line with business requirements
• Lead representation in key internal & external meetings and events related to international trade
services & partnerships
• Deliver key events and training courses related to export and international trade
• Ensure ongoing professional development to keep up to date with international trade regulations
• Provide general and specific research information on trade and investment to members and foreign
businesses who require same.
• Prepare and disseminate high-quality trade information through the periodic publication of a Trade
& Investment bulletin.
• Implement programs and policy issues geared towards the promotion of trade and investment
activities between Nigeria and the UK
• Ensure Inward and Outward Trade Missions are successfully organized
An asset management firm is looking to hire the services of a front desk officer who will be responsible for handling front office reception and administration duties.
What You Will Do
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.
A bachelors degree or relevant qualification.
A minimum of 2 years’ proven experience in a similar role.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.
Our client is looking for a Fleet Manager to plan and coordinate its daily product shipments.
To succeed in this role, you should have thorough knowledge of supply chain management and an understanding of warehouse procedures, including storing goods, dispatching orders and tracking transportation vehicles. You should also be familiar with safety processes and legal regulations.
Ultimately, you will ensure that all shipments are handled quickly, safely and within budget.
Plan and supervise the shipments from production to the end-user
Schedule daily and weekly routes
Track orders using functional systems (e.g. barcodes and tracking software)
Coordinate with Warehouse Workers to ensure proper storage and distribution of products
Monitor and report on transportation costs
Ensure shipping documents are properly filed
Report maintenance and repair needs for transportation vehicles and equipment
Research and suggest cost-effective shipping methods
Conduct regular safety audits on equipment
Organize training sessions for employees (e.g. proper use of machines and handling of hazardous material)
Keep organized records of vehicles, schedules and completed orders
Ensure compliance with company policies and shipping legislation
Stay up-to-date with safety regulations
Proven work experience as a Fleet Manager, Shipping Manager or similar role
Solid knowledge of supply chain management
Experience preparing and tracking orders
Familiarity with logistics software
Excellent organizational skills
Ability to supervise and train staff
BSc in Supply Chain, Logistics or relevant field is a plus
Our client is looking for a skilled HR Officer who will recruit, support and develop talent through developing policies and managing procedures. You will be responsible for administrative tasks and you’ll contribute to making the company a better place to work.
If you are passionate about HR and highly efficient, give us a chance to meet you. We expect you to have knowledge of various HR functions. We want to see a committed and approachable individual and be impressed with your character and skills.
The goal will be to provide excellent assistance and support to employees and managers.
Support the development and implementation of HR initiatives and systems
Provide counseling on policies and procedures
Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
Create and implement effective onboarding plans
Develop training and development programs
Assist in performance management processes
Support the management of disciplinary and grievance issues
Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
Review employment and working conditions to ensure legal compliance
Proven experience as HR officer, administrator or other HR position
Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
Understanding of labor laws and disciplinary procedures
Proficient in MS Office; knowledge of HRMS is a plus
Outstanding organizational and time-management abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making aptitude
Strong ethics and reliability
BSc/BA in business administration, social studies or relevant field; further training will be a plus
HR Credentials (e.g. PHR from the HR Certification Institute)