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Overview
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to mee
Responsible
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Follow up with prospective customers to convince them of our services
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Requirements
- Proven working experience in customer service field at least years (specifically real estate)
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- BS degree in Business Administration or related field
- Used CRM System ( preferred )
₦50,000 - ₦70,000
2 months ago
Overview
Our client seeks to hire qualified Customer Service/Telesales Officers.
Responsibilities
- Support of sales processes via phone calls to the customers
- Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
- Initiating repeated orders by follow up phone calls after the customers' purchases
- Carrying out market research on how to address customers
- Preparation of sales reports and caparisons of competitors' offer conditions
- Generating and qualifying leads from cold calling
- Managing, tracking and following up on leads by calling them
- Conducting sales presentations through the phone and screen sharing
- Meeting monthly and quarterly sales goals in accordance with goals
- Creating and updating activity reports
Requirements
- Degree in business, marketing or any other related field
- Experience in the area of sales is a plus
- Ability to stay professional and focused in stressful situations
- Strong customer-orientation and cummunication skills
- Ability to work towards targets
- Apealing appearance on the phone
- Excellent communication skills
- Patience, persistence and persuasiveness
- Excellent use of computer and social platforms
₦50,000 - ₦70,000
2 months ago