Overview

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to mee

Responsible

1. Improve customer service experience, create engaged customers and facilitate organic growth
2. Take ownership of customers issues and follow problems through to resolution
3. Set a clear mission and deploy strategies focused towards that mission
4. Develop service procedures, policies and standards
5. Keep accurate records and document customer service actions and discussions
6. Analyse statistics and compile accurate reports
7. Follow up with prospective customers to convince them of our services
8. Keep ahead of industry’s developments and apply best practices to areas of improvement
9. Control resources and utilize assets to achieve qualitative and quantitative targets
10. Adhere to and manage the approved budget
11. Maintain an orderly workflow according to priorities

Job Requirements

• Proven working experience in customer service field at least years  (specifically real estate)
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• BS degree in Business Administration or related field
• Used CRM System ( preferred )

Overview

Our client seeks to hire qualified Customer Service/Telesales Officers.

Responsibilities

• Support of sales processes via phone calls to the customers
• Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
• Initiating repeated orders by follow up phone calls after the customers' purchases
• Carrying out market research on how to address customers
• Preparation of sales reports and caparisons of competitors' offer conditions
• Generating and qualifying leads from cold calling
• Managing, tracking and following up on leads by calling them
• Conducting sales presentations through the phone and screen sharing
• Meeting monthly and quarterly sales goals in accordance with goals
• Creating and updating activity reports

Requirements

• Degree in business, marketing or any other related field
• Experience in the area of sales is a plus
• Ability to stay professional and focused in stressful situations
• Strong customer-orientation and cummunication skills
• Ability to work towards targets
• Apealing appearance on the phone
• Excellent communication skills
• Patience, persistence and persuasiveness
• Excellent use of computer and social platforms