Job Title

Front Desk Executive (Dental Clinic)

  • Position:
  • Salary: ₦70000 - ₦75000
  • Location: , , 1378D Karimu Kotun St. Victoria Island, Lagos
  • Job ID: 01334
  • Applications: 3
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Job Description

If you like a varied day, have a nice smile and love meeting people, you might consider working as a front desk executive for our client. A combination of customer services and general administration work is needed for this job as it involves running the non-medical aspects of a dental clinic.

Job  Responsibilities

  • greet patients
  • register new patients according to established office protocols
  • assist patients to complete all necessary forms and documentation
  • verify and update patient information
  • inform patients of dental office procedures and policy
  • move patients through appointments as scheduled
  • enter all relevant patient information into data system
  • maintain and manage patient records in compliance with privacy and security regulations
  • answer and manage incoming calls
  • respond and comply to requests for information
  • schedule patient appointments
  • confirm upcoming appointments and recalls according to office protocol
  • check daily appointment schedule
  • arrange patient charts for next day appointments
  • fill in cancellations and no-shows
  • organize referrals to other medical specialists
  • dispatch lab work appropriately
  • collect and receipt payments from patients at time of treatment
  • inform patients of financial treatment plan options
  • arrange payment schedule with patients
  • prepare and mail billing statements
  • prepare claim forms for dental insurance
  • arrange supporting documents for insurance claims
  • sort and distribute incoming and outgoing post
  • monitor and maintain inventory of dental office supplies
  • update patient education materials
  • maintain a professional reception area
  • safeguard patient privacy and confidentiality

Key Competencies

  • communication skills
  • information collection and management
  • planning and organizing
  • accuracy
  • customer service skills
  • team work
  • initiative
  • adaptability
  • confidentiality

Education and Experience

  • HND/Bachelors degree with 2+ years experience
  • knowledge of dental terminology, procedures and diagnosis
  • knowledge of computer and relevant software applications
  • knowledge of general administrative and clerical procedures
  • working knowledge of dental insurance


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