+234 -1342- 2951 E112 Ikota Complex, Lekki Ajah,Lagos Mon - Fri 8.00am - 5.00pm. Sunday CLOSED
  • Location:
  • Salary:
    ₦50,000 - ₦70,000 / Monthly
  • Posted:
    2 weeks ago
  • Category:
    Consulting
  • Deadline:
    October 18, 2019
  • Gender:
    Female

Overview

Our customer is in need of a customer service/sales officer to join it’s dynamic team.

This position is responsible for providing service to the customer base of Matexsco Global
and its clients. MGESL was established with the motive of tackling electrical needs & contributing to the stability of power supply in homes, industries & the country at large. The ideal candidate must excel in a dynamic, troth oriented, team environment. This Organization is committed to providing outstanding customer service, and this individual must personify this attitude.


What You Will Do

  • Field incoming customer service calls, assuming responsibility to resolve
  • Customer issues in an accurate and timely manner
  • Research account status and identify account issues
  • Address billing inquiries and resolve billing disputes
  • Source for new customers and resolve customer issues
  • Provide price quotes to prospective customers
  • Follow up with customers to attain required account information
  • Initiate collection activity on past due accounts
  • Respond to emailed customer inquiries with factually and grammatically correct
    written communications
  • Serve as a customer advocate while adhering to all regulatory requirements and
    company policies associated with the role
  • Track performance against targets

Skills & Abilities

  • Outstanding phone etiquette and polished communication skills (written and
    verbal)
  • Excellent listening skills
  • Ability to maintain a calm demeanor when dealing with agitated customers
  • Attentive to detail and committed to high quality customer service
  • Strong quantitative, analytical, and problem solving skills
  • Willingness to identify problems and suggest process improvements
  • Proficiency in Windows environment and MS Word and Excel applications
  • Solid data entry skills
  • Effective in the use of the Internet
  • Comfortable in a fast paced environment where change is commonplace

Qualifications & Experience

  • Minimum of 2 year of experience in an inbound call center environment, with
    customer care experience strongly preferred
  • Experience within the retail electricity market strongly preferred
  • Experience in similar markets such as utilities, telecom, or cable preferred
  • HND/BSc with math and english credit

 

 

location

//

Our customer support team is here to answer your questions.