+234 -1342- 2951 E112 Ikota Complex, Lekki Ajah,Lagos Mon - Fri 8.00am - 5.00pm. Sunday CLOSED
  • Location:
  • Salary:
    ₦50,000 - ₦70,000 / Monthly
  • Posted:
    2 weeks ago
  • Category:
    Customer Service
  • Deadline:
    October 30, 2019
  • Gender:
    Female

Overview

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to mee

Responsible

  1. Improve customer service experience, create engaged customers and facilitate organic growth
  2. Take ownership of customers issues and follow problems through to resolution
  3. Set a clear mission and deploy strategies focused towards that mission
  4. Develop service procedures, policies and standards
  5. Keep accurate records and document customer service actions and discussions
  6. Analyse statistics and compile accurate reports
  7. Follow up with prospective customers to convince them of our services
  8. Keep ahead of industry’s developments and apply best practices to areas of improvement
  9. Control resources and utilize assets to achieve qualitative and quantitative targets
  10. Adhere to and manage the approved budget
  11. Maintain an orderly workflow according to priorities

Job Requirements

  • Proven working experience in customer service field at least years  (specifically real estate)
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • BS degree in Business Administration or related field
  • Used CRM System ( preferred )

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