Our customer is in need of a customer service/sales officer to join it's dynamic team.
This position is responsible for providing service to the customer base of Matexsco Global
and its clients. MGESL was established with the motive of tackling electrical needs & contributing to the stability of power supply in homes, industries & the country at large. The ideal candidate must excel in a dynamic, troth oriented, team environment. This Organization is committed to providing outstanding customer service, and this individual must personify this attitude.
What You Will Do
Field incoming customer service calls, assuming responsibility to resolve
Customer issues in an accurate and timely manner
Research account status and identify account issues
Address billing inquiries and resolve billing disputes
Source for new customers and resolve customer issues
Provide price quotes to prospective customers
Follow up with customers to attain required account information
Initiate collection activity on past due accounts
Respond to emailed customer inquiries with factually and grammatically correct
Serve as a customer advocate while adhering to all regulatory requirements and
company policies associated with the role
Track performance against targets
Skills & Abilities
Outstanding phone etiquette and polished communication skills (written and
Excellent listening skills
Ability to maintain a calm demeanor when dealing with agitated customers
Attentive to detail and committed to high quality customer service
Strong quantitative, analytical, and problem solving skills
Willingness to identify problems and suggest process improvements
Proficiency in Windows environment and MS Word and Excel applications
Solid data entry skills
Effective in the use of the Internet
Comfortable in a fast paced environment where change is commonplace
Qualifications & Experience
Minimum of 2 year of experience in an inbound call center environment, with
customer care experience strongly preferred
Experience within the retail electricity market strongly preferred
Experience in similar markets such as utilities, telecom, or cable preferred
Our client is looking for a Cashier to manage all transactions with customers accurately and efficiently in a top supermarket in Abuja.
Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.
Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Bag, box or gift-wrap packages
Handle merchandise returns and exchanges
Work experience as a retail cashier or in a similar role in sales
Basic PC knowledge
Familiarity with electronic equipment, like cash register and POS
An asset management firm is looking to hire the services of a front desk officer who will be responsible for handling front office reception and administration duties.
What You Will Do
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.
A bachelors degree or relevant qualification.
A minimum of 2 years’ proven experience in a similar role.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs.